Frame.Pics Frequently Asked Questions

 

 

We want happy campers!

We’ve been around a number of years and know that the trust you place in our business is key to the success of our business.  The trust is lost (and we lose you as a customer) if we don’t provide a great service, solid value, exceptional quality and timely turnaround.  It’s a little bit of a clique but your satisfaction is guaranteed and we want to win your trust in every transaction and interaction.  

Bottom line is we print your photographs on a number of different media and we do a great job of standard online framing.  In our shop in Bend Oregon we create unbelievable award-winning stellar custom framing. We would love to wow and astonish you with unbelievable framing online but it is a little more difficult due to a non face to face environment.  With that said we have hand selected a great but limited selection of standard frames and mats that we know you will be very pleased with. If you are ever not happy please contact us right away at orders (at) highdesertframeworks.com and we can get the reprints/reframing going.  Do keep in mind that all orders are custom built, made to order and not returnable nor refundable.

Who is Frame.Pics?

You can read our about us page but to make it quick .. Frame.Pics is the online print and quick framing portal for High Desert Frameworks Inc.  We have 30+ years in the art and framing business and have been in Central Oregon since 2001. Check out our main website at www.highdesertframeworks.com  and stop by at 61 NW Oregon Avenue Suite 101, Downtown Bend Oregon 97703

Why should I start an account with Frame.Pics?

We only send emails regarding your account and order status.  It is important you get our emails and please check your spam folders.  We recommend you set up an account first as your uploaded images will remain attached to your account history.  It's easy to come back to your order again.  It is critical that you check your spam filter as your account information is sent to your email when your account is set up.  Please add frameworks@frame.pics to your email contacts and white list.  Thanks!

I have these great images that deserve printing and framing -- What next?

It’s so easy!

Start your order here:  Get Started Printing Today
Select your printing and framing combo -- Metal print, photo print, canvas, Quick Framing etc
Upload your image
Start the design work if you are framing
Use the orientation and crop buttons as needed
Resize the image or take the selected size
Changed your mind?  No worries just select a different Style and your image is adjusted.
Once completed with your selection add to cart and follow the check out procedures.

You will be prompted to set up an account in the beginning of the process.  We recommend you set up an account first as your uploaded images will remain attached to your account history.  It's easy to come back to your order again.  It is critical that you check your spam filter as your account information is sent to your email when your account is set up.  Please add frameworks@frame.pics to your email contacts and white list.  


Questions?  Call us 541-647-2191 or send an email to orders (at) highdesertframeworks.com  We are typically pretty fast at a response.
Frame.Pics does not ship.  All orders can be picked up at High Desert Frameworks in Bend Oregon. If you require shipping or delivery services please contact us at 541-647-2191 prior to placing your order! Thank you!

How Do We Charge Your Credit Card?

When your order is placed we authorize your credit card for the full order amount.  We then review your order, check your images to ensure that images/frames are good and that your order will meet our high-quality standards.  If all is okay we then capture the credit card transaction.  If there is an issue with your images, such as low resolution or incorrect cropping/sizing we will contact you and chat to determine the next steps.  If we collectively determine your images are not of printable quality your order will be canceled.  No harm is done.  The authorization may show "pending" for a few days on your bank's records but will drop off.  Your transaction will not charge your credit card and not appear on your monthly statement. 

JPEG, JPG, Display, RAW, TIFF?  What format does Frame.Pics want?

Images you upload are best in JPEG format at the best possible resolution with a minimum of 500kb for small prints and 2+mb for larger prints. It is BEST if you upload the original image from your camera and crop and size on our site.  We can enhance colors if you wish, do minor photoshop work like removing beer cans and increase vibrance. Let us know in the comments section of your shopping cart.  

Please note:  If you are a professional photographer or looking for large format printing and need some special handling please consider using our Professional Large Format Printing -- More information can be found on our website at www.highdesertframeworks.com >> Click on Digital Services >>   Digital Printing >>  Upload Files >> Scroll down to Full-Service printing and click on  >> Full-Service printing.  Questions? Call us at 541-647-2191.

Frame.Pics does not ship!   

Currently Frame.Pics does not ship.  All orders can be picked up at High Desert Frameworks in Bend Oregon. If you require shipping or delivery services please contact us at 541-647-2191 prior to placing your order! Thank you!


Secure and Safe Credit Card Processing!  We got you covered!

You can shop at Frame.Pics with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. 

The company adheres to strict industry standards for payment processing, including 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry-leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy Frame.Pics is registered with the Authorize.Net Verified Merchant Seal program.  We do not store credit card information.